SP series Printing Problems
You can download the manual from our website.
Please also refer to ”How to correct the print defects”,”About white line missing” and “Hotmarker SP series Cleaning instructions“.
Please refer to the SP8600 series “Operating Instruction Manual”.
You can download the manual from our website.
SP series Repair/Maintenance
Please refer to the SP8600 series “Operating Instruction Manual”.
You can download the manual from our website.
Please also refer to “Hotmarker SP Series Error Summary Table”.
Please refer to “SP series – In case marking foil is not properly wound up”.
If you have any questions, please contact us from “Contact Us“.
Our representative will contact you shortly.
Please refer to ”Cutter arm error Recovery method ”.
Please check the following.
(1) If the PCMS icon does not appear on the desktop screen, please reinstall CTKPCMS.
(2) If the data file icon does not change, please associate the file.
(PC screen does not update and the mouse and keyboard do not respond)
Please follow the steps below.
(1) Turn off the SP power.
(2) Disconnect the USB cable from the PC.
(3) If the problem persists, restart the PC.
Please check the following
(1) Is the USB cable for communication connected properly?
(2) Is the SP main unit displaying the main menu screen?
(3) Is the USB checkbox in the Communication settings checked?
Please refer to the SP8600 series “Operating Instruction Manual”.
You can download the manual from our website.
Please contact us from “Contact Us”.
Our representative will contact you shortly.
Please contact us from “Contact Us”.
Our representative will contact you shortly.
Hot Stamping Models Repair/Maintenance
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Failure to energize | Check for incomplete “heater terminal” connections. |
| Disconnection of heater | Check the “heater terminal” with a tester for conduction.
Heater replacement is required in case of wire breakage. |
| Failure of type temperature controller
*If the heater is not disconnected |
If the heater does not warm up even though the temperature controller’s energizing lamp is on, the temperature controller needs to be replaced |
| Failure of type temperature sensor | If the current temperature of the temperature controller does not rise, the temperature sensor needs to be replaced |
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Failure to energize | Check for incomplete “heater terminal” connections. |
| Disconnection of heater | Check the “heater terminal” with a tester for conduction.
Heater replacement is required in case of wire breakage. |
| Failure of type temperature controller
*If the heater is not disconnected |
If the heater does not warm up even though the temperature controller’s energizing lamp is on, the temperature controller needs to be replaced |
| Failure of type temperature sensor | If the current temperature of the temperature controller does not rise, the temperature sensor needs to be replaced |
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Failure of type temperature controller | If the heater temperature continues to rise while the temperature controller’s energizing lamp is off, the temperature controller needs to be replaced. |
| Temperature sensor failure | If the current temperature of the temperature controller does not approach the setpoint, the temperature sensor needs to be replaced |
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Tension at color tape attachment point | When tension is too high, tape transportation may fail. When it is too loose, meandering may happen.
Refer to the instruction manual for details. |
| Insufficient/Excessive color tape transport | Check the tension of the tape set section, readjust, and then adjust the tape feed rate.
Refer to the instruction manual for details. |
| Tape transport roller is worn out | Replace the roller. |
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Printed characters are too dark/crushed | (1) Type setting temperature is too high.
(2) Too much marking pressure. (3) Marking time is too long. (4) Inappropriate color tape model for the workpiece material. (5) Deformation or contamination of type → Needs cleaning or replacement |
| Printed characters are thin/missing/blurry | (1) Type setting temperature is too low.
(2) Marking pressure is too low. (3) Marking time is too short. (4) Inappropriate color tape model for the workpiece material. (5) Insufficient color tape forwarding → Readjust the feed rate. (6) Dirt on the workpiece (7) Deformed (chipped) type → Needs replacement (8) In case of printers equipped with type mask (MFC type, etc.), inadequate installation of type mask Refer to the instruction manual for details. |
| The density of printed characters differs at the beginning and end | (1) Failure of height adjustment of the receiving jig (cutting table/jagged table(MFC Models).
→ Readjust the “height adjustment screw”. (2) Defects in workpiece surface shape → Use appropriate workpiece |
| the printed word is skewed | Defect in installation of receiving jig and canner base (other than MFC type)
→Resetting the adjustment knob of the canner base |
Please refer to the instruction manual for details.
You can download the manual from our website.
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| Inadequate adjustment of cutter depth | If the cut is too deep, make it shallower; conversely, if the cut is too shallow, adjust it deeper.
Refer to the instruction manual for details. |
| Worn cutter blades or broken blades | Replace the cutter blade.
Refer to the instruction manual for details. |
Please also refer to the Related Q&As.
Be sure to turn off the power, disconnect the “power cord,” and make sure that all parts of the equipment are completely cool before proceeding. Replace parts as necessary.
| Situation/Possible Causes | How to deal with it |
|---|---|
| ● When the workpiece is a tube | |
| Check tube specifications | Outline φ3.0～7.0 mm_t0.4～0.5 mm |
| Tubes are stiff in low temperature. | Warm the tube before use |
| Tubes are crushed, twisted, or otherwise deformed. | Please remove the deformed part before use |
| ● When the workpiece is a label | |
| Check label specifications | Please use genuine long-type labels (width up to10 mm) |
| Check the condition of the “feed unit” section guide. | Refer to the instruction manual |
| Check labels for folds and stains. | Please remove deformed and dirty parts before use. |
Please also refer to the Related Q&As.
Purchasing CTK Products
Thank you!
Please contact us from the “Contact Us” form. Our representative will contact you shortly.
Please contact us from the “Contact Us” form. Our representative will contact you shortly.
Please contact us from the “Contact Us” form. Our representative will contact you shortly.
Others
You can download SP8600 manual from our website.
For the other models, please contact us from “Contact Us“. Our representative will contact you shortly.
Please contact us from “Contact Us“.
Our representative will contact you shortly.
SP series Settings
Please refer to the SP8600 series “Operating Instruction Manual”.
You can download the manual from our website.
Please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please download the latest software from “Software Downloads“.
For other information, please contact us using the “Contact Us” form and a representative will contact you shortly.
You can import external data by converting the file to the text(tab delimited /*.txt) format.
Import is possible by setting the save format to text (tab delimited/*.txt)
Please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please refer to the SP8600 series “Operating Instruction Manual”.
You can download the manual from our website.
Click “File” on the menu bar.
↓
Click “New File” on the File menu.
↓
Click on “Create New Integrated Data File
↓
Move to the “Marking Data Entry” screen.
For details, please refer to the SP8001 series “Communication Instruction Manual”(p60).
If 【Create New Standard Data File】 is not displayed in 【Create New File in File Menu】, please refer to the “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please also refer to the following manuals.
“How to import EXCEL data (when using Windows fonts)”
Click “File” on the menu bar.
↓
Click “New File” on the File menu.
↓
Click on “Create New Integrated Data File
↓
Click “OK” at the bottom right of the screen after setting “Font Size” and other items on the “Settings” screen.
↓
Move to the “Marking Data Entry” screen.
For details, please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please also refer to “How to import EXCEL data (when using built-in fonts 1)” and “How to import EXCEL data (when using built-in fonts 2)”.
Click “File” on the menu bar.
↓
Click “New File” on the File menu.
↓
Click on “Create New Standard Data File”.
↓
Move to the “Marking Data Entry” screen.
↓
Click on “Create New Integrated Data File
↓
Click “OK” at the bottom right of the screen after setting “Font Size” and other items on the “Settings” screen.
↓
On the “Settings” screen, check the “Windows Font” checkbox.
↓
After setting each item as necessary, click the “OK” button at the bottom right of the screen.
For details, please refer to the SP8600 series “Data Editing & Transmission Manual”.
For the SP8600 series, it can be downloaded from our website.
Please use the external character editor of Windows.
Also, please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please refer to the ”For safety & comfortable use” and “Hotmarker SP series Start-up Guide”.
For more information, you can also check “Summary Startup Manual“.
For the complete manual, please check the SP8600 series Manuals.
You can download the manual from our website.
Click “File” on the menu bar.
↓
Click “New File” on the File menu.
↓
Click on “Create New Integrated Data File
↓
Click “OK” at the bottom right of the screen after setting “Font Size” and other items on the “Settings” screen.
↓
Move to the “Marking Data Entry” screen.
For details, please refer to the SP8600 series “Data Editing & Transmission Manual”.
You can download the manual from our website.
Please also refer to “How to import EXCEL data (when using Windows fonts)”.
We recommend to use of the “press roller” when marking tubes.
